Terms & Conditions

Terms & Conditions

 

These Terms & Conditions apply to all bookings made with Ewelme Dog Training Facilities. By making a booking, you confirm that you have read, understood and agree to abide by the following terms.

 

⸻

 

1. Bookings

 

• All bookings must be made in advance through our online booking system.

• Bookings are confirmed only once full payment has been received.

• Facility availability is not guaranteed and operates on a first-come, first-served basis.

• Please ensure you book sufficient time for your session, including setup, pack down, client arrivals and departures. There is no buffer time between bookings.

 

⸻

 

2. Cancellations & Rearrangements

 

A minimum of 28 days’ notice is required to cancel or rearrange any booking.

 

Bookings cancelled with at least 28 days’ notice are eligible for a refund or rearrangement.

 

Unfortunately, bookings cancelled with less than 28 days’ notice are not eligible for a refund or rearrangement, as these sessions are unlikely to be rebooked at short notice.

 

At our sole discretion, if we are able to re-let your cancelled booking, we may offer a refund or booking credit.

 

⸻

 

3. Arrival & Departure

 

Please ensure you arrive and leave within your allocated booking time.

 

Your booking includes all time spent on site, including unloading, setting up equipment, greeting clients, packing away and loading vehicles.

 

To avoid disrupting the next booking, all people, dogs and vehicles must have vacated the facilities before your booking ends.

 

⸻

 

4. Respecting the Facilities

 

We take great pride in maintaining our facilities and ask that all visitors treat them with the same care and respect.

 

Please:

 

• Leave all areas exactly as you found them.

• Pick up all dog waste immediately and dispose of it in the designated dog waste bin provided within the training paddock.

• Return any equipment to its original location after use.

• Keep all facilities clean and tidy.

• Close all gates securely after entering and leaving.

• Respect neighbouring businesses, livestock and other visitors.

 

Any excessive cleaning, damage or missing equipment may result in additional charges.

 

⸻

 

5. Equipment

 

All equipment is used entirely at your own risk.

 

Please inspect any equipment before use and ensure it is suitable for your intended activity.

 

Any damaged, faulty or missing equipment must be reported immediately to:

 

George Wallis

07852 961822

 

Any damage caused through misuse or negligence may be chargeable to the hirer.

 

⸻

 

6. Health & Safety

 

All dogs, handlers and visitors use the facilities entirely at their own risk.

 

Ewelme Dog Training Facilities accepts no responsibility for:

 

• Injury to any person or dog.

• Loss, theft or damage to personal belongings.

• Loss or damage to vehicles or their contents.

• Any accident occurring whilst using the facilities.

 

Any accidents or incidents must be recorded in the Accident Report Book, located behind the bar in the Shoot Lodge.

 

⸻

 

7. Professional Trainers

 

Professional trainers hiring the facilities remain entirely independent businesses.

 

Ewelme Dog Training Facilities:

 

• Does not endorse, supervise or accept responsibility for any trainer, their methods or the services they provide.

• Is solely a venue providing facilities for hire.

 

Professional trainers are responsible for:

 

• Holding valid Public Liability Insurance.

• Holding any additional insurance required for the services they provide.

• Ensuring all clients are aware of and comply with these Terms & Conditions.

• The conduct and safety of their clients, spectators and dogs whilst using the facilities.

 

Evidence of insurance may be requested before bookings are accepted.

 

⸻

 

8. Dog Health & Biosecurity

 

To help protect all dogs using our facilities, any dog showing signs of infectious illness must not attend.

 

This includes (but is not limited to):

 

• Kennel Cough

• Vomiting

• Diarrhoea

• Any contagious condition

 

Professional trainers are responsible for communicating this policy to all of their clients before attending.

 

⸻

 

9. Photography & Videography

 

From time to time, Ewelme Dog Training Facilities and Rosie Lowe Media may capture photography and videography on site for the promotion of our facilities and services.

 

Where practical, we will make reasonable efforts to inform those using the facilities beforehand.

 

Images or videos featuring you or your business may also be shared with you for use across your own marketing and social media.

 

All copyright and intellectual property rights remain the property of Rosie Lowe Media, unless otherwise agreed in writing.

 

If you or your clients do not wish to appear in any promotional content, please notify us prior to your booking.

 

⸻

 

10. Smoking & Vaping

 

Smoking and vaping are prohibited anywhere on the property except within the designated area on the Shoot Lodge patio.

 

Please dispose of cigarette ends responsibly.

 

⸻

 

11. Parking

 

Free on-site parking is provided for visitors.

 

All vehicles are parked entirely at the owner’s risk.

 

Ewelme Dog Training Facilities accepts no responsibility for any loss of or damage to vehicles or their contents.

 

⸻

 

12. Waste

 

Dog waste must be collected immediately using a bag and disposed of in the designated dog waste bin provided.

 

All general rubbish must be taken home with you.

 

Please help us keep the facilities clean and welcoming for everyone.

 

⸻

 

13. Lost Property

 

All personal belongings are brought onto the site entirely at the owner’s risk.

 

Ewelme Dog Training Facilities accepts no responsibility for lost, stolen or damaged property.

 

⸻

 

14. Weather

 

Bookings will continue in most weather conditions.

 

Should Ewelme Dog Training Facilities need to close due to severe weather or circumstances beyond our control, we will offer either an alternative booking date or a refund.

 

⸻

 

15. Right to Refuse

 

Ewelme Dog Training Facilities reserves the right to:

 

• Refuse or cancel any booking.

• Ask any individual to leave the site if these Terms & Conditions are not followed.

• Charge for damage, missing equipment or excessive cleaning where appropriate.

 

⸻

 

16. Acceptance of these Terms

 

By making a booking, you confirm that you have read, understood and accepted these Terms & Conditions.

 

Where bookings are made on behalf of clients, clubs or organisations, the person making the booking accepts responsibility for ensuring that all attendees comply with these Terms & Conditions.